The Importance of User Experience (UX) in ITSM Portals
The Importance of User Experience (UX) in ITSM Portals ITSM portals are often the first place employees go when they need help from IT. If the portal is confusing, slow, difficult to search, or unclear about next steps, users avoid it and return to email, calls, direct messages, and repeated escalations. That is not only […]