Strategies for Reducing Ticket Backlogs in Your Service Desk
In the fast-paced world of IT service management, ticket backlogs can quickly become a major pain point for any service desk. As tickets accumulate, response times lengthen, user satisfaction declines, and service quality suffers. Addressing backlogs effectively requires a proactive strategy that blends process optimization, automation, and workforce management. This article outlines proven strategies to […]