Redefining ITSM: From Reactive Support to Strategic Business Enabler
What It Is IT Service Management (ITSM) is often mistaken as just a help desk function—fixing tickets, resolving incidents, and patching issues as they arise. But this view barely scratches the surface. ITSM, in its true sense, is a structured discipline that governs the design, delivery, management, and continual improvement of IT services. It ensures […]