Hidden Costs & Drag from Legacy Processes & Shadow Work: The Unseen Barriers to Business Transformation
Hidden Costs & Drag from Legacy Processes & Shadow Work: The Unseen Barriers to Business Transformation Many transformation programs approve new operating models while old approval loops, offline spreadsheets, duplicate checks, manual reconciliations, and informal workarounds continue underneath. These hidden costs and shadow work create drag that is rarely visible in the roadmap, but they […]