Hidden Costs & Drag from Legacy Processes & Shadow Work: The Unseen Barriers to Business Transformation
Transformation programs often promise efficiency gains, cost savings, and streamlined operations. Yet, beneath the visible metrics lies a persistent set of hidden costs—those generated by outdated legacy processes and the informal “shadow work” employees perform to keep operations running. These unseen barriers quietly erode ROI, delay adoption, and mask the true impact of transformation efforts. […]