Incident & Service Request Management: Minimizing Downtime & Maximizing Satisfaction
What is Incident & Service Request Management? Incident and service request management is a foundational component of IT Service Management (ITSM) that focuses on efficiently handling IT issues, service requests, and user queries. Incidents are unplanned interruptions or reductions in the quality of IT services, while service requests are formal user demands for information, access, […]
Service Request Management in ITSM
In the fast-paced digital world, users expect seamless and efficient access to IT services. This is where Service Request Management within IT Service Management (ITSM) plays a crucial role. It’s more than just fulfilling requests; it’s about providing a structured and user-friendly approach to accessing standard IT services, enhancing user satisfaction, and optimizing IT operations. […]