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Service Level Management: Ensuring SLAs are Met & Stakeholder Expectations Managed

Service Level Management: Ensuring SLAs are Met & Stakeholder Expectations Managed

What is Service Level Management? Service Level Management (SLM) is a critical IT Service Management (ITSM) practice that ensures IT services are delivered according to defined Service Level Agreements (SLAs). It encompasses defining, monitoring, reporting, and improving service commitments to align IT performance with business objectives. SLM acts as a bridge between IT service providers […]