Intelligent ITSM: Leveraging Automation and AI for Seamless Service Delivery
What It Is Intelligent ITSM is not just an upgrade of traditional IT service management—it’s a transformation. It fuses automation and artificial intelligence with ITSM frameworks to deliver faster, smarter, and more seamless service delivery. While conventional ITSM focuses on structured processes for incidents, problems, and changes, Intelligent ITSM takes a proactive and predictive approach. […]