Cloud-Based ITSM Tools: Pros and Cons
Introduction In the ever-evolving landscape of Information Technology Service Management (ITSM), cloud-based ITSM tools have gained significant traction. Organizations are shifting from traditional, on-premises ITSM solutions to cloud-based platforms to enhance flexibility, scalability, and efficiency. While cloud-based ITSM tools offer numerous benefits, they also come with challenges that organizations must consider before making the transition. […]