Problem Management: Root Cause Elimination vs Repetitive Firefighting
Problem Management in ITSM: Reducing Repeated Incidents, Rework, and Support Cost Problem Management is one of the strongest ITSM practices for reducing repeated incidents, service disruption, support effort, and avoidable cost. Incident Management restores service when something breaks. Problem Management asks why the issue happened, why it keeps happening, and what must change so the […]