Intelligent ITSM: Leveraging AI and Automation for Proactive Service Management
Traditional IT service management (ITSM) has often been reactive, focused on resolving incidents after they occur and maintaining service levels through rigid processes. While this approach ensures operational stability, it leaves organizations vulnerable to downtime, inefficiencies, and missed opportunities for business transformation. Intelligent ITSM, powered by AI, machine learning, and automation, transforms IT service delivery […]