Predictive ITSM: Leveraging AI for Proactive Service Management
Business today doesn’t wait for problems to happen—it demands foresight. Traditional IT Service Management (ITSM) was designed for a reactive world, where incidents were logged, root causes identified, and fixes applied after the fact. But in the current business landscape—where downtime costs millions, customer expectations are unforgiving, and transformation is constant—reactive ITSM is no longer […]