Leveraging ITSM for Effective Project Management
Leveraging ITSM for Effective Project Management IT Service Management, or ITSM, and project management are often treated as separate disciplines. ITSM teams manage service stability, incidents, requests, changes, knowledge, service levels, and ongoing support. Project teams manage scope, timelines, budgets, resources, delivery, and implementation. The separation becomes costly when projects affect live services. A project […]