ITSM for Remote Work: Lessons from the Pandemic
Introduction The COVID-19 pandemic forced organizations worldwide to rapidly transition to remote work, creating unprecedented challenges in IT service management (ITSM). Businesses had to ensure seamless IT operations, cybersecurity, service availability, and employee productivity while managing a distributed workforce. The shift highlighted the importance of automation, self-service solutions, cloud-based ITSM platforms, and proactive incident management. […]