ITSM Beyond IT: Driving Business Transformation
Information Technology Service Management (ITSM) has traditionally been perceived as a support function—resolving tickets, managing incidents, and ensuring uptime. However, modern enterprises are recognizing ITSM as a strategic driver of business transformation. By embedding ITSM into core business processes, organizations can unlock operational efficiency, enhance customer experience, and drive revenue growth. ITSM Metrics as a […]