ITSM Workflow Automation Governance: Reducing Manual Service Work With Clear Control
ITSM Workflow Automation Governance: Reducing Manual Service Work With Clear Control Service delivery is no longer only about resolving incidents and fulfilling requests. Enterprise IT teams are expected to manage service workflows with speed, consistency, ownership, approval control, risk visibility, and leadership reporting. That is difficult when service work is scattered across ticketing tools, spreadsheets, […]