ITSM: Intelligent IT Service Management – Driving Operational Excellence with AI-Enabled Insights
Introduction IT Service Management (ITSM) has evolved far beyond simple ticketing and incident handling. Modern organizations require ITSM frameworks that actively enhance operational efficiency, predict disruptions, and enable proactive service delivery. Intelligent ITSM integrates AI, automation, analytics, and process orchestration to transform IT operations from reactive support into a strategic driver of business value. Cataligent […]
Intelligent IT Service Management (ITSM) for Optimized Operations and Business Agility
Introduction:IT Service Management (ITSM) has moved far beyond basic ticket handling and service requests. Modern businesses require ITSM frameworks that optimize operational efficiency, enhance service quality, and foster business agility. Intelligent ITSM leverages automation, AI, and analytics to deliver proactive, predictive, and efficient IT services. This approach reduces downtime, improves user satisfaction, and ensures IT […]