ITSM: Intelligent IT Service Management – Driving Operational Excellence with AI-Enabled Insights
Introduction IT Service Management (ITSM) has evolved far beyond simple ticketing and incident handling. Modern organizations require ITSM frameworks that actively enhance operational efficiency, predict disruptions, and enable proactive service delivery. Intelligent ITSM integrates AI, automation, analytics, and process orchestration to transform IT operations from reactive support into a strategic driver of business value. Cataligent […]