Future Trends in ITSM: What to Expect in the Next 5 Years
Introduction IT Service Management (ITSM) continues to evolve in response to the rapid pace of technological innovation, business digitization, and the growing need for operational resilience. Over the next five years, ITSM will play a more strategic role, leveraging emerging technologies like artificial intelligence (AI), machine learning (ML), automation, and cloud computing to deliver faster, […]