Tag: Configuration Management in ITSM involves maintaining accurate records of IT assets and their relationships to ensure effective management and support of IT services.

Configuration Management in ITSM

Configuration Management in ITSM Configuration Management in ITSM helps organizations understand what technology components support their services, how those components relate to each other, who owns them, and how changes may affect service performance. It gives IT teams a controlled view of configuration items, commonly called CIs, so incidents, problems, changes, audits, and service improvements […]