Change Management & Configuration Management: Reducing Disruption from Change
Change Management and Configuration Management in ITSM: Reducing Change Risk, Rework, and Downtime Cost Change Management and Configuration Management are two of the most important ITSM practices for reducing service disruption, avoiding rework, and controlling the cost of IT change. When they are weak, even small updates can create incidents, failed releases, rollback work, emergency […]
Change Management as the Catalyst: Driving Cultural Shifts that Last
Change Management as the Catalyst: Driving Cultural Shifts that Last Transformation programs often fail to create lasting cultural shift because the change is announced before the organization is ready to adopt it. Leaders approve a new operating model, consultants prepare a transformation roadmap, the PMO tracks milestones, and business units attend workshops, but decision rights, […]
Uncovering Change Management in Business Consulting
Uncovering Change Management in Business Consulting Many consulting programs fail after the leadership workshop because the new operating model, process redesign, technology plan, or cost reduction agenda is approved before adoption is governed. Uncovering change management in business consulting means looking past communication plans and training calendars. It means asking whether client workstreams, owners, sponsors, […]