Intelligent IT Service Management (ITSM) for Optimized Operations and Business Agility
Introduction:IT Service Management (ITSM) has moved far beyond basic ticket handling and service requests. Modern businesses require ITSM frameworks that optimize operational efficiency, enhance service quality, and foster business agility. Intelligent ITSM leverages automation, AI, and analytics to deliver proactive, predictive, and efficient IT services. This approach reduces downtime, improves user satisfaction, and ensures IT […]