{"id":14764,"date":"2026-04-22T05:30:40","date_gmt":"2026-04-22T00:00:40","guid":{"rendered":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/"},"modified":"2026-06-16T01:00:50","modified_gmt":"2026-06-16T08:00:50","slug":"what-to-look-for-in-customer-service-management-system-for-reporting-discipline","status":"publish","type":"post","link":"https:\/\/cataligent.in\/blog\/strategy-planning\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/","title":{"rendered":"What to Look for in Customer Service Management System for Reporting Discipline"},"content":{"rendered":"<h1>What to Look for in Customer Service Management System for Reporting Discipline<\/h1>\n<p>What to look for in customer service management system for reporting discipline starts with a simple test: can leaders see the quality of service execution, not only the volume of tickets? A customer service management system should help teams manage requests, incidents, escalations, SLAs, approvals, root causes, improvement actions, and reporting cadence. If it only counts activity, it will not give leadership enough control.<\/p>\n<p>For enterprise teams and consulting firms, customer service reporting is often fragmented. Service agents work in one tool. Managers use spreadsheets for escalations. Improvement actions sit in a project tracker. Leadership gets a slide summary. Reporting discipline requires a governed view of service performance and the initiatives needed to improve it.<\/p>\n<h2>Look for service categories that support management decisions<\/h2>\n<p>A customer service management system should organize work in a way that helps leaders act. Categories should not be so broad that every issue looks the same, or so detailed that reporting becomes noise. Good categorization supports ownership, escalation, SLA tracking, process improvement, and root cause analysis.<\/p>\n<p>Examples include billing queries, technical issues, access requests, onboarding support, complaint handling, refund requests, change requests, and service recovery actions. Each category should have clear owners, priority rules, evidence requirements, and reporting logic.<\/p>\n<h2>Look for SLA reporting with context<\/h2>\n<p>SLA reporting should show more than whether a deadline was met. Leaders need to see why service levels moved, which teams are affected, which categories create recurring delays, and which improvement actions are open. A green SLA number can still hide customer friction if escalations, rework, or complaint themes are not tracked.<\/p>\n<p>This is why <a href=\"https:\/\/cataligent.in\/itsm\">IT service management<\/a> thinking can be relevant to customer service operations. Incident workflows, request workflows, escalation rules, service catalog design, and reporting cadence help turn service activity into a controlled operating model.<\/p>\n<h2>Look for workflow and approval control<\/h2>\n<p>Customer service work often requires approvals. Refunds, credits, compensation, contract exceptions, access changes, priority escalations, and service recovery actions may need supervisor, finance, legal, or operations review. If approvals happen outside the service process, reporting becomes incomplete.<\/p>\n<p>A strong customer service management system should show approval status, approver role, decision date, evidence, and impact on resolution. It should also support audit trails and history management so leaders can understand why decisions were made.<\/p>\n<h2>Look for reporting that links service problems to improvement initiatives<\/h2>\n<p>Service reporting should not stop at ticket counts. It should identify improvement work. For example, repeated billing issues may become a process improvement measure. Delayed onboarding may become a cross function initiative. Frequent product questions may become a knowledge management update. Repeated quality complaints may become a review workflow.<\/p>\n<p>This is where customer service connects with <a href=\"https:\/\/cataligent.in\/quality-management-system\">quality management system<\/a> thinking. Document control, review workflows, audit trails, and corrective actions can support more reliable service improvement.<\/p>\n<ul>\n<li>Top recurring issue categories<\/li>\n<li>Average time to resolution by service type<\/li>\n<li>Escalation rate by team or customer segment<\/li>\n<li>Open improvement measures by owner<\/li>\n<li>Approval delays by decision type<\/li>\n<li>Customer impact linked to process change<\/li>\n<\/ul>\n<h2>Look for executive reporting that shows decisions needed<\/h2>\n<p>Senior leaders do not need every ticket detail. They need a current view of service health, risk, value, and decisions. A good report should show performance against SLA, major issues, root causes, improvement measures, required approvals, resource constraints, and expected business effect.<\/p>\n<p>For example, leadership may need to approve additional service capacity, change refund policy, prioritize a system fix, or approve a process redesign. A customer service management system should make those decisions visible instead of leaving them buried in operational notes.<\/p>\n<h2>Selection checks before configuring service reporting<\/h2>\n<p>Before configuring customer service reporting, leaders should agree on the management questions the system must answer. Which service categories create the most pressure? Which approval types delay resolution? Which teams own recurring issues? Which risks need escalation? Which improvement measures are open? Which service outcomes should be reviewed by executives rather than only service managers?<\/p>\n<p>These checks help avoid a system design that simply mirrors existing noise. A better design turns service activity into governed reporting. It shows the relationship between tickets, workflows, approvals, improvement measures, resource constraints, and leadership decisions. That is the difference between a service database and a management control system.<\/p>\n<h2>Control questions for the next leadership review<\/h2>\n<p>Before the next leadership review, the team should confirm the owner, current status, value logic, open approvals, dependency changes, risk response, and evidence needed for closure. This keeps discussion focused on decisions and prevents reporting from becoming a passive activity summary.<\/p>\n<p>The review should also test whether the topic is being managed in the right system. If updates are scattered across files, emails, and slide notes, leaders may see activity without enough control over accountability, value, and next actions. A short control checklist keeps the meeting focused on evidence, exceptions, and decisions. It also helps consulting teams and enterprise leaders agree on what must change before the next reporting period.<\/p>\n<h2>How Cataligent Helps Through CAT4<\/h2>\n<p>Cataligent helps enterprise teams and consulting firms improve customer service reporting discipline through CAT4, its no code strategy execution platform. Cataligent provides the company layer: implementation guidance, process alignment, configuration support, and governance design. CAT4 provides the platform layer for service workflows, approvals, measures, dashboards, documents, risks, and reports.<\/p>\n<p>CAT4 can support structured service workflows, request handling, access control, approvals, dashboards, and reporting. It should not be positioned as a direct ServiceNow replacement unless formally confirmed. The safer and more accurate message is that Cataligent can support configurable workflow and service management use cases through CAT4.<\/p>\n<p>For customer service improvement, CAT4 can structure work across Organization, Portfolio, Program, Project, Measure Package, and Measure levels. A measure might represent an escalation process redesign, a service catalog improvement, a knowledge base update, a complaint reduction action, a refund approval workflow, or a service reporting upgrade. Each measure can include owners, milestones, risks, documents, financial effects where relevant, and approval history.<\/p>\n<p>CAT4&#8217;s separate Implementation Status and Potential Status views help leaders see whether service improvement work is moving and whether expected value is still credible. The Degree of Implementation model supports stage gate governance from Defined to Closed. For initiatives with financial effect, controller backed closure can help confirm value before final closure.<\/p>\n<h2>Choose reporting discipline before tool features<\/h2>\n<p>A customer service management system should be selected or configured around the reporting discipline leaders need. Ticket handling matters, but governance matters too. The system should help teams connect service activity with ownership, approvals, improvement measures, and executive decisions.<\/p>\n<p>If customer service reporting is split across service tools, spreadsheets, emails, and slide decks, Cataligent can help configure CAT4 to create a governed service workflow and reporting model that supports operational control.<\/p>\n<h2>FAQs<\/h2>\n<h3>Q: What should leaders look for in a customer service management system?<\/h3>\n<p>They should look for request workflows, escalation rules, SLA tracking, approval control, reporting cadence, audit history, and improvement initiative tracking. The system should show service execution quality, not only ticket volume.<\/p>\n<h3>Q: Why is reporting discipline important in customer service operations?<\/h3>\n<p>Reporting discipline helps leaders understand recurring issues, delays, approvals, risks, and decisions needed. It turns service data into a controlled management process.<\/p>\n<h3>Q: How does Cataligent support customer service reporting through CAT4?<\/h3>\n<p>Cataligent helps teams configure CAT4 around service workflows, approvals, measures, risks, documents, and executive reporting. CAT4 provides a governed platform for tracking service improvement work from issue to closure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What to Look for in Customer Service Management System for Reporting Discipline What to look for in customer service management system for reporting discipline starts with a simple test: can leaders see the quality of service execution, not only the volume of tickets? A customer service management system should help teams manage requests, incidents, escalations, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2104],"tags":[2033,568,632,1739,2107,1967,2106,2105],"class_list":["post-14764","post","type-post","status-publish","format-standard","hentry","category-strategy-planning","tag-business-strategy","tag-cost-reduction-strategies","tag-cost-reduction-strategy","tag-digital-strategy","tag-planning","tag-strategic-decision-making","tag-strategic-planning","tag-strategy-planning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What to Look for in Customer Service Management System for Reporting Discipline - Cataligent<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to Look for in Customer Service Management System for Reporting Discipline - Cataligent\" \/>\n<meta property=\"og:description\" content=\"What to Look for in Customer Service Management System for Reporting Discipline What to look for in customer service management system for reporting discipline starts with a simple test: can leaders see the quality of service execution, not only the volume of tickets? A customer service management system should help teams manage requests, incidents, escalations, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/\" \/>\n<meta property=\"og:site_name\" content=\"Cataligent\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Cataligentstrategyimplementation\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-22T00:00:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-16T08:00:50+00:00\" \/>\n<meta name=\"author\" content=\"cat_admin_usr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cataligentindia\" \/>\n<meta name=\"twitter:site\" content=\"@cataligentindia\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cat_admin_usr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/\"},\"author\":{\"name\":\"cat_admin_usr\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#\\\/schema\\\/person\\\/649c37d6027e076e1e76bd18bac05756\"},\"headline\":\"What to Look for in Customer Service Management System for Reporting Discipline\",\"datePublished\":\"2026-04-22T00:00:40+00:00\",\"dateModified\":\"2026-06-16T08:00:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/\"},\"wordCount\":1243,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#organization\"},\"keywords\":[\"Business Strategy\",\"Cost Reduction Strategies\",\"Cost Reduction Strategy\",\"Digital Strategy\",\"Planning\",\"Strategic Decision-Making\",\"Strategic Planning\",\"Strategy Planning\"],\"articleSection\":[\"Strategy Planning\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/\",\"url\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/\",\"name\":\"What to Look for in Customer Service Management System for Reporting Discipline - Cataligent\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#website\"},\"datePublished\":\"2026-04-22T00:00:40+00:00\",\"dateModified\":\"2026-06-16T08:00:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/uncategorized\\\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What to Look for in Customer Service Management System for Reporting Discipline\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/\",\"name\":\"https:\\\/\\\/cataligent.in\\\/\",\"description\":\"Strategy Execution Tool for Cost Saving Program\",\"publisher\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#organization\",\"name\":\"Cataligent Project Pvt. Ltd.\",\"url\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/logoColored-1.png\",\"contentUrl\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/logoColored-1.png\",\"width\":296,\"height\":75,\"caption\":\"Cataligent Project Pvt. Ltd.\"},\"image\":{\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Cataligentstrategyimplementation\\\/\",\"https:\\\/\\\/x.com\\\/cataligentindia\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/cataligentstrategy\\\/\",\"https:\\\/\\\/www.instagram.com\\\/cataligentindia\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/#\\\/schema\\\/person\\\/649c37d6027e076e1e76bd18bac05756\",\"name\":\"cat_admin_usr\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g\",\"caption\":\"cat_admin_usr\"},\"sameAs\":[\"https:\\\/\\\/cataligent.in\\\/blog\"],\"url\":\"https:\\\/\\\/cataligent.in\\\/blog\\\/author\\\/cat_admin_usr\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What to Look for in Customer Service Management System for Reporting Discipline - Cataligent","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/","og_locale":"en_US","og_type":"article","og_title":"What to Look for in Customer Service Management System for Reporting Discipline - Cataligent","og_description":"What to Look for in Customer Service Management System for Reporting Discipline What to look for in customer service management system for reporting discipline starts with a simple test: can leaders see the quality of service execution, not only the volume of tickets? A customer service management system should help teams manage requests, incidents, escalations, [&hellip;]","og_url":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/","og_site_name":"Cataligent","article_publisher":"https:\/\/www.facebook.com\/Cataligentstrategyimplementation\/","article_published_time":"2026-04-22T00:00:40+00:00","article_modified_time":"2026-06-16T08:00:50+00:00","author":"cat_admin_usr","twitter_card":"summary_large_image","twitter_creator":"@cataligentindia","twitter_site":"@cataligentindia","twitter_misc":{"Written by":"cat_admin_usr","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/#article","isPartOf":{"@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/"},"author":{"name":"cat_admin_usr","@id":"https:\/\/cataligent.in\/blog\/#\/schema\/person\/649c37d6027e076e1e76bd18bac05756"},"headline":"What to Look for in Customer Service Management System for Reporting Discipline","datePublished":"2026-04-22T00:00:40+00:00","dateModified":"2026-06-16T08:00:50+00:00","mainEntityOfPage":{"@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/"},"wordCount":1243,"commentCount":0,"publisher":{"@id":"https:\/\/cataligent.in\/blog\/#organization"},"keywords":["Business Strategy","Cost Reduction Strategies","Cost Reduction Strategy","Digital Strategy","Planning","Strategic Decision-Making","Strategic Planning","Strategy Planning"],"articleSection":["Strategy Planning"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/","url":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/","name":"What to Look for in Customer Service Management System for Reporting Discipline - Cataligent","isPartOf":{"@id":"https:\/\/cataligent.in\/blog\/#website"},"datePublished":"2026-04-22T00:00:40+00:00","dateModified":"2026-06-16T08:00:50+00:00","breadcrumb":{"@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cataligent.in\/blog\/uncategorized\/what-to-look-for-in-customer-service-management-system-for-reporting-discipline\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cataligent.in\/blog\/"},{"@type":"ListItem","position":2,"name":"What to Look for in Customer Service Management System for Reporting Discipline"}]},{"@type":"WebSite","@id":"https:\/\/cataligent.in\/blog\/#website","url":"https:\/\/cataligent.in\/blog\/","name":"https:\/\/cataligent.in\/","description":"Strategy Execution Tool for Cost Saving Program","publisher":{"@id":"https:\/\/cataligent.in\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cataligent.in\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cataligent.in\/blog\/#organization","name":"Cataligent Project Pvt. Ltd.","url":"https:\/\/cataligent.in\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cataligent.in\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cataligent.in\/blog\/wp-content\/uploads\/2025\/01\/logoColored-1.png","contentUrl":"https:\/\/cataligent.in\/blog\/wp-content\/uploads\/2025\/01\/logoColored-1.png","width":296,"height":75,"caption":"Cataligent Project Pvt. Ltd."},"image":{"@id":"https:\/\/cataligent.in\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Cataligentstrategyimplementation\/","https:\/\/x.com\/cataligentindia","https:\/\/www.linkedin.com\/company\/cataligentstrategy\/","https:\/\/www.instagram.com\/cataligentindia\/"]},{"@type":"Person","@id":"https:\/\/cataligent.in\/blog\/#\/schema\/person\/649c37d6027e076e1e76bd18bac05756","name":"cat_admin_usr","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5a61f472589fc237202ca132bc60e152f3e6a99196f2e24dcf2a5f01626f1b4a?s=96&d=mm&r=g","caption":"cat_admin_usr"},"sameAs":["https:\/\/cataligent.in\/blog"],"url":"https:\/\/cataligent.in\/blog\/author\/cat_admin_usr\/"}]}},"_links":{"self":[{"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/posts\/14764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/comments?post=14764"}],"version-history":[{"count":0,"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/posts\/14764\/revisions"}],"wp:attachment":[{"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/media?parent=14764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/categories?post=14764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cataligent.in\/blog\/wp-json\/wp\/v2\/tags?post=14764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}