{"version":"1.0","provider_name":"Cataligent","provider_url":"https:\/\/cataligent.in\/blog","author_name":"cat_admin_usr","author_url":"https:\/\/cataligent.in\/blog\/author\/cat_admin_usr\/","title":"An Overview of Customer Resource Management for Operations Teams - Cataligent","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"JDjoNBPrRt\"><a href=\"https:\/\/cataligent.in\/blog\/strategy-planning\/customer-resource-management-for-operations-teams\/\">An Overview of Customer Resource Management for Operations Teams<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/cataligent.in\/blog\/strategy-planning\/customer-resource-management-for-operations-teams\/embed\/#?secret=JDjoNBPrRt\" width=\"600\" height=\"338\" title=\"&#8220;An Overview of Customer Resource Management for Operations Teams&#8221; &#8212; Cataligent\" data-secret=\"JDjoNBPrRt\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/cataligent.in\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"An Overview of Customer Resource Management for Operations Teams Customer resource management for operations teams is about controlling the resources, commitments, workflows, and responsibilities required to serve customers reliably. It is often confused with customer relationship management, but the operational problem is different. Operations leaders must understand whether people, capacity, service processes, delivery milestones, approvals, [&hellip;]"}