1.0Cataligenthttps://cataligent.in/blogcat_admin_usrhttps://cataligent.in/blog/author/cat_admin_usr/rich600338<blockquote class="wp-embedded-content" data-secret="gLh1SmH85N"><a href="https://cataligent.in/blog/strategy-planning/crm-program-business-transformation/">How Customer Relationship Management Program Works in Business Transformation</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://cataligent.in/blog/strategy-planning/crm-program-business-transformation/embed/#?secret=gLh1SmH85N" width="600" height="338" title="“How Customer Relationship Management Program Works in Business Transformation” — Cataligent" data-secret="gLh1SmH85N" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://cataligent.in/blog/wp-includes/js/wp-embed.min.js </script> How Customer Relationship Management Program Works in Business Transformation A customer relationship management program works in business transformation only when it changes how people sell, serve, retain, and report customer value. Many CRM programs are treated as software rollouts, but transformation leaders know the harder work sits around process ownership, data discipline, adoption, decision rights, […]